That's what I thought, there was definitely no 'Activation Card' in the box. If you do not have the card that looks like the picture above then you do not have a serial number and only NI can assist. Setup Information card turn over and it's black but at bottom is a white sticker with serial number. MachineClaw Komplete 9 Ultimate Upgrade here as well. TheSteven As mentioned there should have been a card in the box Just would have been nice to have it installed and activated yesterday :-) Cheers and happy new year - Cliff. I'm sure we'll get it sorted in the next couple of weeks.

I definitely didn't throw anything out, there's just some paper work - Invoice, packing slip, that's it and no serial on any of those. I've checked all the packaging a hundred times or more now, and finally convinced myself that NI have stuffed up this one :-) Every other time has been drop dead simple - Setup guide with serial number sticker on it. No such thing in the box this time, which makes me think it wasn't packaged properly and it's missing. Usually the serial number has been on the 'Setup Guide', which has been a nice quality printed manual, A5 sized. Thanks Nigel, there was absolutely nothing in the box other than the drive and the cable. Bajan Blue Cliff Did you check on the inside cover or pages of the handbook for the upgrade serial number - one of my past upgrades had it there or also I think perhaps a bar code type of thing somewhere on the outer box (that's a guess!!) Nigel

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